LP BUILDING SOLUTIONS PRIVACY POLICY

Last Updated: July 9, 2025

Please read this Privacy Policy carefully before using the Site, interacting with our email communications, or otherwise submitting personal information to us, to understand how we treat your personal information, as well as your choices and rights. If you do not agree with the terms and conditions of this Privacy Policy, you may not access or use the Site.

Table des matières

1. Introduction
2. Scope & Applicability
3. Personal Information We Collect & How We Use Personal Information
4. How We Collect Personal Information
5. Cookies & Similar Technologies
6. Visual Materials and Consent to Collect, Use, and Disclose Video Viewing History
7. Web Scraping
8. SMS Texting
9. How We Share Personal Information
10. Retention of Personal Information
11. Security of Personal Information
12. Your Rights & Choices
13. U.S. Residents
14. Résidents de Californie
15. Nevada Residents
16. EU/EEA/UK Residents
17. Third-Party Services
18. Third-Party Sites
19. Transfer of Personal Information Outside Your Home Country
20. Children's Online Privacy Protection Act Compliance
21. Updates & Changes to This Policy
22. Nous joindre

1. Préambule

Louisiana-Pacific Corporation, (also referred to herein as “LP,” “we,” “us,” and “our,”) are committed to protecting the privacy and security of the personal information we collect, use, disclose, sell, share, retain, and otherwise process as part of our business. We also believe in transparency and are committed to informing you about how we treat the data we collect and process.

By accessing or otherwise using the Site (defined below), you consent to our data collection, use, and disclosure practices, as well as any other activities described in this Privacy Policy (this “Policy”) and any related privacy policies, notices, or statements that may be posted on an applicable part of the Site. If you do not agree and consent, you may not access or use the Site.

You may obtain an accessible version of this Policy by contacting us using the contact details provided in the Contact Us section at the end of this Policy.

2. Scope & Applicability

This Policy describes our practices for processing personal information when we are acting as a "data controller" under applicable law. This Policy applies to our data practices when you interact with us, including, without limitation, the following:

• Use of our website pages that link to this Policy (collectively, the "Site").
• Phone, text, and email communications with us.
• Social media interactions on the Site and other third-party websites like Facebook, Instagram, and YouTube.
• Viewing our emails or online advertisements.
• Interactions with our authorized service providers.

This Policy also applies to personal information that we receive from business partners and other parties and process in our role as a data controller. This Policy does not, however, apply to the information, privacy, or security practices of any third parties, all of which maintain their own privacy policies.

3. Personal Information We Collect & How We Use Personal Information

We collect the following types of personal information for the purposes listed below. You may choose not to provide us with any personal information, but you will not be able to access portions of the Site that require personal information. For purposes of the EU General Data Protection Regulation, 2016/679 (the “GDPR”), UK General Data Protection Regulation (the “UK GDPR”), and certain other applicable law, we act as a data controller with respect to the personal information described below.

Other Processing Activities

We may also process personal information when necessary for the following:

• Accomplishing another purpose described to you when you provide the information, for which you have consented, or for which we have a legal basis under law.
• The establishment, exercise, or defense of legal claims, whether in court, administrative, or other proceedings.
• Obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice.
• Purposes that are consistent with, related to, and/or ancillary to the purposes and uses described in this Policy for which your personal information was provided to us.

We may process your personal information in connection with any of the purposes and uses described in this Policy on one or more of the following legal grounds:

• because it is necessary to perform the services you have requested or to comply with your instructions or other contractual obligations between you and us;
• to comply with our legal obligations as well as to keep records of our compliance processes;
• because our legitimate interests, or those of a third-party recipient of your personal information, make the processing necessary, provided those interests are not overridden by your interests or fundamental rights and freedoms;
• because you have chosen to publish or display your personal information on a public area of the Site, such as a comment area;
• because it is necessary to protect your vital interests;
• because it is necessary in the public interest; or
• because you have expressly given us your consent to process your personal information in a particular manner.

We do not use personal information for making any automated decisions affecting or creating profiles other than as described herein.

4. How We Collect Personal Information

We collect personal information in a variety of ways, including through the methods listed below. In addition, we may obtain and combine personal information from different sources collected online and offline, including information from third-party sources across different types of technologies and devices.

• Information you give us directly. We collect personal information that you provide to us in relation to your use of our Site, products, and services, such as when you submit user information to: contact us via electronic means or website submission; enter a contest or sweepstakes; join our customer loyalty programs and/or email lists; submit a warranty claim; to facilitate a warranty claim, or for lead generation (e.g., “Find a Contractor”) purposes. You have the ability to choose not to provide certain information, but you might not be able to use certain aspects of the Site or participate in our activities that require personal information.
• Information obtained from third parties. We may collect personal information about you from external third-party sources, such as payment processors, fraud prevention service providers, internet service providers, data analytics providers, advertising networks, social networks, marketing partners, data brokers, or from public sources (e.g., your public social media posts), and combine that with LP-collected personal information.
• Information collected through automatic means. We automatically collect certain information from and about use of the Site from individuals' computers and mobile devices, such as your device information collected through tracking technologies or data analytics collected on our website. Some automatically collected information is personal information under certain laws. This information is automatically collected using cookies, pixels, web beacons, session replay tools, and similar technologies. For more information about our use of cookies and similar technologies, please see the Cookies & Similar Technologies section of this Policy below.

5. Cookies & Similar Technologies

Scope & Purpose

Like many other websites, our Site may, directly or through trusted third parties, use tracking technologies, such as cookies, pixels (including, clear gifs, pixel tags, and single-pixel gifs), web beacons, internet tags, session replay tools, device recognition technologies, in-app tracking methods, device and activity monitoring tools, navigational data collection (log files, server logs, etc.) and other tracking technologies (collectively, “Tracking Technologies”) for purposes described in this Cookies & Similar Technologies section and elsewhere in this Policy.

This Cookies & Similar Technologies section is intended to explain and help you understand what Tracking Technologies are, how we use them, and the options you may have to control them. By using the Site, you consent to the Tracking Technologies you may encounter; provided, however, there are certain ways-explained below-in which you may limit Tracking Technologies.

What Are Cookies & Tracking Technologies?

Témoins

Cookies are small files created by a web server that can be stored on your computer or device (if you allow) for use either during a particular browsing session (a session cookie) or a future browsing session (a persistent cookie). They are widely used to make websites work, or work in a better, more efficient way. For example, they can recognize users and remember important information that will make your use of a website more convenient (e.g., by remembering your user preferences).

Session cookies are temporarily stored on your device and remain there until they expire at the end of your browsing session. Persistent cookies remain stored on your device until they expire or are deleted by you. Local shared objects (or flash cookies) are used to collect and store information about your preferences and navigation to, from, and on a website.

First-party cookies are cookies set by the website you are visiting (i.e., by us when you visit our Site), and they can only be read by that website. Third-party cookies are set by a party other than the website being used by you at the time of access.

Please see our Privacy Preferences Center for more information about cookies and technologies in use on the Site and to make your choices regarding the same:
https://lpcorp.com/privacy-settings

Other Similar Technologies

In addition to cookies, there are other data collection technologies-described in more detail below-that can be used to collect data as you navigate through and interact with a website. By using our Site, you consent to the use of such tracking technologies, including consenting to such use as required by any applicable state or federal privacy or wire-tapping laws, including without limitation, the California Information Privacy Act.

Tracking pixels are small graphic images, sometimes known as Internet tags or clear GIFs, that are embedded in webpages and email communications. Tracking pixels may be used, without limitation, to count the number of visitors to the Site, to monitor how users navigate the Site, and to count content and email communication views. In contrast to cookies, which are stored on a user's computer hard drive, tracking pixels are embedded on web pages. We use tracking pixels to provide analytics information relevant to the user experience, as well as to support the customization of our marketing and advertising activities.

Session replay technologies employ software code to record visitors' interactions with websites and other digital properties, such as how visitors move through different pages on a website and engage with webforms. These interactions include users' clicks, mobile app touches, mouse movements, and scrolls, keystrokes, and key touches during visitor sessions. Session replay may be used, without limitation, to identify and correct technical issues that visitors may be experiencing on the Site, identify and correct usability problems on the Site, identify broader areas for improvement, and otherwise to generally improve the Site.

There are a variety of Tracking Technologies that may be included in mobile applications, which are not browser-based like cookies and cannot be controlled by browser settings. These methods may involve device or other identifiers, such as Ad IDs or SDKs, which associate user app activity to a particular app and track user activity across apps and/or devices. SDKs also help understand how you interact with software applications and collect certain information about the device and network you use to access websites and apps, such as an advertising identifier associated with your device and information about how you interact with an organization's application.

How We Use Tracking Technologies

Tracking Technologies may be used, for example, to gather information, customize your experience, and enhance the Site and our related offerings (including through personalized advertisements). For example, we use Tracking Technologies to recognize you as a previous visitor of the Site so that so that we can offer you personalized content. We may use the information gathered through Tracking Technologies to create aggregate tracking information reports regarding user demographics and traffic patterns, among other things. In some cases, we may link tracking information with personal information. We may also use these technologies to help us better manage content, such as improving the Site's user interface and our related offerings. For more information on how you can exercise available preferences regarding certain uses, please see below.

Cross-Device Matching

We may use certain technologies, including those that involve the application of statistical probability to data sets, linking a common unique identifier to different device use (e.g., Facebook ID), or attempting to recognize or make assumptions about users and devices (e.g., that a user of multiple devices is the same user or household). We may, now or in the future, use the data collected through Tracking Technologies (directly by us or by our service providers) and other data (i.e., deterministic data, such as unique identifiers) to make educated predictions that give us the ability to match your devices. We may then, subject to the limitations otherwise set forth in this Policy and applicable law, display targeted advertisements to you across your devices (unless you have opted-out, as described below).

Interest-Based Advertising

We may use the personal information we collect (alone or in combination with information provided by third parties and service providers) through Tracking Technologies (which may be combined with other personal information, such as your email address), and from other sources, to deliver targeted advertising to you when you visit the Site or elsewhere. For example, if you are searching the Site for information on a particular service, we may use that information to facilitate the appearance of an advertisement on other websites you view promoting a service that matches your search. We also partner with third parties that collect personal information across various channels, including online and offline, for purposes of delivering advertising that is more relevant to you. Our partners may place or recognize a Tracking Technology on your computer, device, or directly in our emails or other communications, and that technology may share personal information with them for interest-based advertising purposes. Our partners may use this information to recognize you across different channels and platforms, including but not limited to computers and mobile devices, over time, for purposes of advertising, analytics, attribution, and reporting. We are not responsible for, and make no representations regarding, the policies or business practices of any third parties, including, without limitation, analytics service providers and Tracking Technologies associated with the Site or our related offerings.

Cookies & Similar Technologies That May Be Used on the Site

The Site uses cookies and similar technologies to improve Site functionality, measure and track how you interact with the Site, perform analytics, market to you, track ad-driven activity, and otherwise tailor our communications with you. You can opt-out of being tracked by these technologies by clicking the "Do Not Sell or Share My Personal Info" link at the bottom of our Site and selecting your preferences. For example:

Google Analytics

We use Google Analytics to collect and process statistical data about the number of people using the Site and to better understand how they find and use the Site. The data collected includes data related to your device/browser, your IP address, and on-site activities to measure and report statistics about user interactions. The information stored is reduced to a random identifier. Any data collected is used in accordance with this Policy and Google's privacy policy. You may learn more about Google Analytics by visiting https://www.google.com/policies/privacy/partners/ et  https://support.google.com/analytics/answer/6004245.

You can learn more about Google's restrictions on data use by visiting the Google Privacy Policy at: https://www.google.com/policies/privacy/. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature. For more details, visit the "Google Analytics opt-out browser add-on" page located at https://support.google.com/analytics/answer/181881?hl=en.

Google Tag Manager

We use Google Tag Manager, which allows marketed website tags to be managed using an interface. The tool itself (which implements the tags) does not use cookies and does not register identifiable data. The tool causes other tags to be activated which may, for their part, register personal data under certain circumstances. Google Tag Manager does not access this information. Google Tag Manager is subject to the Google Privacy Policy located at https://www.google.com/intl/en/policies/privacy.

Google Marketing

We use Google's marketing technologies (DoubleClick) to track user activity and to serve personalized advertisements. Your browser is assigned a pseudonymous ID, which is used to track the ads that have been served to your browser and to identify those on which you've clicked. The cookies enable Google and its partners to select and display ads based on your browsing behavior. For more information on how Google uses this information, you can visit https://policies.google.com/technologies/ads et  https://support.google.com/displayvideo/answer/7621162. To block certain ads served by Google, please visit https://support.google.com/ads/answer/2662922 et  https://adssettings.google.com.

Facebook

We use Facebook's technologies to serve relevant advertisements and to track Facebook ad-driven visitor activity. Facebook Connect also gives you the option to post information about your activities to your profile page to share with others within your network by using a single sign-in service to authenticate your identity. You may learn more about Facebook's policies by visiting https://www.facebook.com/privacy/policy/, and you can also find instructions for opting out of receiving advertisements via that page.

LinkedIn

We use LinkedIn Marketing Solutions Pixel (also known as the LinkedIn InsightTag) which is a snippet of Javascript code implemented on our website to track page views and conversions and to provide insight into post-click and view-through conversions of our ad campaigns on LinkedIn. LinkedIn collects information relating to your visit to our website, including referring address, IP address, device, and browser characteristics. LinkedIn does not share this information with us and only provides us with aggregated reports and alerts about the website visitors and ad performance. However, LinkedIn may use this information to serve you ads elsewhere. For more information on how LinkedIn uses this information, see their privacy notice. LinkedIn members can control the use of their information for advertising purposes through their LinkedIn account settings.

Pinterest (en anglais seulement)

We use Pinterest Pixel for remarketing purposes in order to be able to address you and other website visitors also using this method. Through integration of Pinterest Pixel, Pinterest receives information that you have called up on the corresponding page of our Site or when you click on an ad of ours. If you are registered with Pinterest, Pinterest can assign the visit to your account. In addition to the IP address and marketing identifier, Pinterest also receives information about the end device used, the website visited, and the time, and can assign this data to your Pinterest account. Pinterest is responsible for this processing of data, and we have no influence on the data collection and further processing by Pinterest. For more information on Pinterest's marketing technologies and to view Pinterest's Cookie Policy, you can visit https://policy.pinterest.com/en/cookies.

NextDoor

We use a NextDoor pixel, which enables us to receive reports and metrics regarding the performance and effectiveness of our advertising, including conversion metrics. We use NextDoor Pixel to gain insights about visitors to our Site sourced from NextDoor campaigns, customize and display advertisements to you, and measure the performance of our campaigns on third-party platforms. For more information on NextDoor's marketing technologies and to view NextDoor's Cookie Policy, you can visit https://help.nextdoor.com/s/article/Cookie-Policy-2024?language=en_US. Additional information on the purpose and scope of data collection and processing by NextDoor can be found at NextDoor's Privacy Policy: https://help.nextdoor.com/s/article/Privacy-Policy-2024?language=en_US.

Zêta

We use a Zeta tracking tag, which enables us to track certain user behavior and conversions on our website. The information collected by the Zeta tracking tag includes data such as page views, clicks, and purchases. We use this information to optimize the performance and effectiveness of our advertising, including for personalized marketing, website analytics, audience segmentation, and campaign measurement. We may use this information targeted advertising and to optimize digital marketing across email, web, and ads. The tag shares information with the Zeta's platform to support automated and targeted campaigns. For more information on Zeta's marketing technologies, you can visit: https://knowledgebase.zetaglobal.com/gswz/privacy.

The Weather Company

We use the Weather Company (TWC) pixel which enables us to collect reports and metrics on the performance and effectiveness of our advertising efforts, including conversion data. The data collected by this pixel includes certain information about site visitors sourced from TWC campaigns. We may use this information to optimize your website experience, enable the customization and display of relevant advertisements, and support performance measurement across third-party platforms. For more information on TWC's privacy policy, you can visit: https://www.weathercompany.com/privacy-policy/.

Other Third-Party Technologies

Some third parties may use data collection technologies to collect information about you when you browse the Internet. We do not control these third parties' technologies or how they may be used. If you have questions about targeted content, you should contact the responsible party directly or consult that party's privacy policy and/or similar notices/disclosures.

Your Choices Regarding Cookies & Similar Technologies

Your Choices Regarding Cookies & Similar Technologies Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being stored. These settings may affect the functionality of the Site. Adjusting your cookie settings may not fully delete all of the cookies that have already been created. To delete them, you should review your web browser settings after you have changed your cookie settings and delete previous cookies that have been established.

Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future, by adjusting your cookie settings. Browsers offer different functionalities and options, so you may need to set them separately. In addition, tools from commercial browsers may not be effective for Flash cookies/locally shared objects, HTML5 cookies, or other Tracking Technologies. For information on disabling Flash cookies, visit Adobe's Flash Player EOL General Information page.

You may choose to decline or reject Tracking Technologies by adjusting your browser preferences, but doing so may impact your ability to use the Site and access to certain features through the Site. If you delete your cookies, change browsers, or change devices, cookies that the Site may have used in the past (or an opt-out cookie) may no longer work.

Some app-related Tracking Technologies pertaining to non-browser usage (e.g., most mobile app functionality) can only be disabled by uninstalling the app. Apple and Google mobile devices also have their own settings to limit advertisements and other tracking, but these may not be completely effective.

Your browser settings may allow you to automatically transmit a Do Not Track signal to online services you visit. Note, however, there is no consensus among industry participants as to what “Do Not Track” means in this context. Like many online services, the Site is not impacted when we receive a Do Not Track signal from a visitor's browser.

The following links provide additional information regarding how to control cookies on popular browsers:

• Apple Safari
• Firefox
• Google Chrome
• Microsoft Edge

We do not represent that these third-party tools, programs, or statements are complete or accurate. You will need to do this on each browser that you use to access the Site, and cleaning cookies on your browser(s) may disable your preference settings. In addition, please note that the Site may not function properly or as intended if you block all or even certain cookies.

Analytics, Interest-Based Advertising & Tracking Technologies Opt-Out

You may exercise choices regarding certain uses of cookies from Google Analytics by using the Google Analytics Opt-Out Browser Add-On.

As described in this Policy, and to the extent permitted by law, we may collect (or allow third parties, such as ad networks, web analytics companies, and social networking platforms, to collect) information about your online activities over time and across the Site, and across other third-party online properties or services. These third parties may use information about your visits to the Site and other websites, and general geographic information, in order to provide advertisements about products and services of interest to you, and are treated by us as Third-Party Services under this Policy. You may choose whether to receive some interest-based advertising by submitting opt-outs. For more information about third-party advertisers and how to prevent them from using your information, please visit the Network Advertising Initiative's (“NAI”) Opt-Out of Interest-Based Advertising page, which provides information on how you can opt-out of receiving interest-based advertising from some or all of the NAI's member organizations. You can also visit the Digital Advertising Alliance's (“DAA”) Your Ad Choices page, which provides information on how you can opt-out of receiving interest-based advertising from some or all of the DAA's participating organizations.

Opting out of interest-based advertising does not mean that you will no longer see any advertisements. Rather, you will still see advertisements that are general and not tailored to your specific interests and activities. Also, if your browser is configured to reject cookies when you visit these opt-out webpages, or you subsequently erase your cookies, use a different device or web browser, or use a non-browser-based method of access (e.g., a mobile app), your NAI or DAA browser-based opt-out may not, or may no longer, be effective. LP supports the advertising industry's Self-Regulatory Principles for Online Behavioral Advertising. We expect that ad networks we directly engage to serve you interest-based advertising will do so as well, though we cannot guarantee their compliance. We are not responsible for effectiveness of, or compliance with, any third party's opt-out options or programs, or the accuracy of their statements regarding their programs.

Device-Based Opt-Out

In general, opt-outs must be performed on each device and browser that you wish to have opted out. For example, if you have opted out of your computer browser, that opt-out will not necessarily be effective on your mobile device.

6. Visual Materials and Consent to Collect, Use, and Disclose Video Viewing History

The Site may display live or prerecorded videos or similar audio-visual materials (“Videos”). We are not in the business of delivering audiovisual materials. Rather, the display and use of Videos on the Sites is incidental to our business and merely a peripheral part of our marketing strategy. The provision of Videos on our Sites is not an admission by us, and it shall not otherwise be interpreted, in any form or manner, to mean that we are a “video tape service provider” for purposes of the Video Privacy Protection Act (codified as amended at 18 U.S. Code § 2710) (“VPPA”) or that we are otherwise subject to the VPPA.

We may collect personal information with respect to your viewing, streaming, or otherwise accessing such Videos and we may disclose such personal information regarding your video-viewing history on the Sites to third parties through the use of cookies, pixels, or other tracking technologies, such as Facebook, to facilitate or assist with our marketing and advertising campaigns. By viewing, streaming, or otherwise accessing Videos on the Sites, you hereby acknowledge, agree, and consent to our collection, use, and disclosure of such personal information regarding your video-viewing history on the Sites.

We may use tracking technologies provided by YouTube as part of our services and/or embed YouTube Videos on the Site. These tracking technologies enable us to understand and improve our marketing efforts, track the performance of any Video content we have, and provide you with a more personalized experience. With respect to YouTube Videos embedded on our Site, no data about you will be transferred to YouTube if you do not play the Videos. YouTube may collect information relating to your visit to our Site, including the referring IP address, device, and pages you accessed on our Site. Additional information on the purpose and scope of data collection and processing by YouTube can be found in YouTube's/Google's Privacy Policy. By viewing any videos embedded on our Site or as part of the products and services that we offer, you consent to the disclosure of information to YouTube through its tracking technologies.

By viewing, streaming, or otherwise accessing Videos on the Site, you hereby acknowledge, agree, and consent to our collection, use, and disclosure of such personal information regarding your video-viewing history on the Sites.

Withdrawal of Consent

You acknowledge and agree that you may prevent us from collecting and disclosing personal information from you with respect to your viewing, streaming, or otherwise accessing Videos on the Sites: (i) by changing your browser settings in accordance with the instructions set forth in our Privacy Policy or (ii) by adjusting your privacy settings in our cookie management tool. These options will prevent the deployment of cookies and similar online tracking technologies that are used to collect, process, and disclose your personal information in connection with the Videos.

7. Web Scraping

You are strictly prohibited from using any automated system, software, or other methods, including but not limited to scripts, bots, crawlers, scrapers, or other data mining tools, to access, acquire, copy, monitor, or collect any data, content, or other information from the Site without prior written consent from us. This prohibition extends to the use of any technology designed to bypass or circumvent measures we employ to restrict access to certain content or areas of the Site.

8. SMS Texting

If you consent to receive SMS from LP, you agree to receive SMS text messages from us that relate to coordination of LP business operations in which you may be involved or in which you may be participating (e.g., as an employee of LP or as an employee or representative of an LP vendor, consultant or independent contractor). Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Mobile opt-in, SMS consent and phone numbers collected for SMS purposes will not be shared with or sold to any third parties or affiliates for marketing purposes. For more information, please see our SMS Terms & Conditions below.

9. How We Share Personal Information

When we are acting as the data controller or as permitted by applicable law, we may share your personal information in the following contexts.

We share the personal information described above with the following categories of recipients:

• Service providers who assist us in offering a product or service to you.
• Service providers who assist our business in operations, such as cloud storage providers, web hosting providers, cybersecurity providers, operating and management companies.
• Warranty claims administrators.
• Web/data analytics providers.
• Email distribution service providers.
• Financial and accounting service providers.
• Payment processors.
• Customer relationship management tool providers.
• Logistics and planning tool providers.
• Online advertising services and networks.
• Social media platforms and networks.
• Operating system and platforms.

10. Retention of Personal Information

We will keep your personal information for as long as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to operate our business, and to enforce our agreements. The period of time for which we retain information depends on the purposes for which we collect or use that information. For example, we keep your personal information only as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of the Site, making data-driven business decisions about new features and offerings, complying with our legal obligations, and resolving disputes.

We take reasonable steps to delete the personal information we collect when: (1) we have a legal obligation to do so; (2) we no longer have a purpose for retaining the information; and (3) if you ask us to delete your information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may also decide to delete your personal information if we believe it is incomplete, inaccurate, or that our continued storage of your personal information is contrary to our legal obligations or business objectives. When we delete data, it will be removed from our active servers and databases, but it may remain in our archives when it is not practical or possible to delete it.

We may retain and use anonymous, de-identified, or aggregated information for as long as is permitted under applicable law.

11. Security of Personal Information

We have adopted security measures that are designed to protect the personal information under our control. From time to time, we review our security procedures and consider new technologies and methods.

However, no security system is perfect, and no data transmission is 100 % secure. Although we strive to protect personal information, we cannot guarantee or warrant the security of any information transmitted to or from the Site. Your use of the Site is at your own risk. We cannot guarantee that your data will remain secure in all circumstances.

If a data breach compromises your personal information, we will notify you and any applicable regulator when we are required to do so by applicable law.

12. Your Rights & Choices

Exercising Your Rights & Choices

Please use the Contact Us details at the end of this Policy to exercise your rights and choices under this Policy.

Email Preferences

We may send you emails about our Site, products, and services. If you do not want to continue receiving emails from us, you may opt-out by clicking the "unsubscribe" button at the bottom of our emails or by contacting us at datarequest@lpcorp.com. Please provide your name and contact information in your request, and we will respond to your request in accordance with applicable law.

Accuracy and Updating Your Personal Information

Our goal is to keep your personal information accurate, current, and complete. If any of the personal information you have provided to us changes, please let us know by using the contact details provided in the Contact Us section at the end of this Policy. We are not responsible for any losses arising from any inaccurate, inauthentic, deficient or incomplete personal information that you provide to us.

Complaints

If you believe your rights relating to your personal information have been violated, please contact us using the contact details provided in the Contact Us section at the end of this Policy.

Individual Rights

You may have certain rights relating to your personal data under local data protection laws, and we discuss the rights provided in various jurisdictions below. We honor individuals' rights where required under applicable law, and, depending on the applicable laws, these rights may include the right to:

• access your personal information;
• know more about how we process your personal information;
• rectify inaccurate personal information and, taking into account the purpose of processing the personal information, ensure it is complete;
• erase or delete your personal information;
• restrict our processing of your personal information;
• transfer your personal information to another controller, to the extent possible;
• object to certain processing of your personal information;
• opt-out of certain disclosures of your personal information to third parties;
• if you're under the age of 18, or such other applicable age of consent, opt-in to certain disclosures of your personal information to third parties;
• not be discriminated against for exercising your rights described above;
• not be subject to a decision based solely on automated processing, including profiling, which produces legal effects; and
• withdraw your consent at any time (to the extent we base processing on consent), without affecting the lawfulness of the processing based on such consent before its withdrawal.

All requests should be sent to us using the contact details provided in the Contact Us section at the end of this Policy. Your personal information may be processed in responding to these rights.

13. U.S. Residents

Depending on where you live in the United States, you may have certain rights relating to your personal information, which may include those described below. We will respond to requests from individuals in accordance with applicable law; however, we reserve the right to deny any requests where appropriate and permitted by applicable law.

Right to Confirmation and Access

Residents of certain states have the right to confirm whether we process their personal information and to access such personal information.

Right to Data Portability

Residents of certain states have the right to access their personal information, including a right to obtain a copy of the consumer's personal information in a portable and, to the extent technically feasible, readily usable format that allows the consumer to transmit the data to another entity without hindrance. Residents of certain states also have the right to receive a list of specific third parties to which we have disclosed the consumer's personal information.

Right to Know

Residents of certain states have the right to request: (1) the specific pieces of personal information we have collected about you; (2) the categories of personal information we have collected about you; (3) the categories of sources from which the personal information is collected; (4) the categories of personal information about you that we have sold or shared and the categories of third parties to whom the personal information was sold or shared; (5) the categories of personal information about you that we disclosed for a business purpose and the categories of third parties to whom the personal information was disclosed for a business purpose; (6) the business or commercial purpose for collecting, disclosing, selling, or sharing personal information; and (7) the categories of third parties to whom we disclose personal information. Our response will cover the 12-month period preceding our receipt of a verifiable request unless a longer period is requested by you.

Right to Correct

Residents of certain states have a right to correct inaccuracies in their personal information, taking into account the nature of the personal information and the purposes for which we process the personal information. We will use commercially reasonable efforts to correct the inaccurate personal information as directed by you.

Right to Delete

Residents of certain states have the right to request the erasure/deletion of certain personal information collected or maintained by us. As described in this Policy, we will delete your personal information from our records and notify any service providers or contractors (as defined under applicable law) to delete your personal information from their records. However, we are not required to honor a deletion request if an exemption applies under applicable law.

Rights Regarding Sensitive Data

We only process sensitive data with your consent or where otherwise permitted by applicable law. Where you have provided consent to this processing, you may revoke your consent or opt out of the processing of your sensitive data at any time. For residents of California, this includes your CCPA right to limit the processing of sensitive personal information to that processing permitted by the CCPA.

Right to Opt-Out

Residents of certain states have the right to direct us to stop selling, and for residents of California, sharing, your personal information to third parties and to refrain from doing so in the future. Residents of certain states also have the right to opt out of targeted advertising and profiling based on your personal information.

How to Exercise Your Rights

Submission Process

You may submit a request to exercise one of the above rights by calling our toll-free telephone number 1-800-334-3551, emailing us datarequest@lpcorp.com, or through the online submission form on our Site. If a request is submitted in an incorrect manner or if it is deficient, we will either: (1) treat the request as if it had been submitted via the designated manner; or (2) provide you with specific directions on how to submit the request or remedy any deficiencies, as applicable.

Verification Process

We are required to verify the identities of those who submit requests to exercise certain of the above rights. To determine whether the individual making the request is the consumer about whom we have collected information, we will verify your identity by matching the identifying information provided by you in the request to the personal information that we already maintain about you. As a part of this process, you will be required to provide your name, email address, address, and/or telephone number. We will inform you if we cannot verify your identity.

1. If we cannot verify the identity of the person making a request, we may deny the request. If the request is denied in whole or in part for this reason, we will provide a copy of, or direct you to, our privacy policy. If we cannot verify the identity of the person making the request, we are prohibited from disclosing any specific pieces of personal information to the requestor. However, we will evaluate the request as if it is seeking the disclosure of categories of personal information about the consumer.
2. If there is no reasonable method by which we can verify the identity of the requestor to the degree of certainty required, we will state this in our response and explain why we have no reasonable method by which we can verify the identity of the requestor. In such cases we may not be required to comply with the request or may request additional information reasonably necessary to verify the request.

Agents autorisés

Authorized agents may submit requests via the methods identified above. If you use an authorized agent to submit a request to know or a request to delete, we may require: (1) the authorized agent to provide proof that you gave the agent signed permission to submit the request; (2) you to verify your identity directly with us; and/or (3) you to directly confirm with us that you provided the authorized agent permission to submit the request. However, we may not require these actions with respect to confirmed guardianship, conservatorship, power of attorney, or other protective arrangement in accordance with applicable law.

Opt-Out Preference Signals/Universal Opt-Out Mechanism

Our use of tracking technologies may be considered a sale or share for targeted advertising under applicable state law. You can opt-out of being tracked by these technologies by clicking the "Do Not Sell or Share My Personal Info" link at the bottom of our Site and selecting your preferences, or by broadcasting an Opt-Out Preference Signal/Universal Opt-Out Mechanism, such as the Global Privacy Control (“GPC”) on the browsers and/or browser extensions that support such a signal. Your request to opt-out of selling or sharing will be linked to your browser identifier only and not linked to any account information because the connection between your browser and the account is not known to us. Because the signal is browser-specific, you will need to broadcast subsequent signals if you are accessing our website through different devices (e.g., computers, smartphones, tablets).

Non-Discrimination

You have the right not to receive discriminatory treatment by us due to your exercise of any of the above rights. However, we may still offer business customers certain financial incentives permitted under applicable law, such as rewards, premium features, loyalty accounts, or club card programs that can result in different prices, rates, or quality levels.

Excessive Requests

If requests from a consumer are manifestly unfounded or excessive, in particular because of their repetitive nature, we may either: (1) charge a reasonable fee; or (2) refuse to act on the request and notify the consumer of the reason for refusing the request. If we charge a fee, the amount will be based upon the administrative costs of providing the information or communication or taking the action requested.

Appeals Process

Residents of certain states have the right to appeal a refusal to take action on a request within a reasonable time after your receipt of the decision. If your request is denied, you may appeal our decision by contacting us at datarequest@lpcorp.com and attaching both the original communication from us explaining why we were unable to fulfill your request, as well as your response to the reasons stated for our denial in the original communication. We will respond to your appeal within the time required by applicable law.

14. California Residents

All terms used in this section shall have the meanings given in the California Consumer Privacy Act (“CCPA”), where applicable.

CCPA Notice at Collection

We collect and process personal information as described in the above Personal Information We Collect & How We Use Personal Information section of this Policy. The relevant CCPA categories for this information are listed below. We may provide a separate notice at collection if we collect additional information or intend to use information for additional purposes.

Data Practices During the Last 12 Months

The disclosures below describe our data practices during the last twelve months.

Renseignements personnels collectés

We have collected the following categories of personal information during the preceding 12 months:

• Identifiants
• Categories of Personal Information Described in the California Customer Records Statute
• Commercial Information
• Internet or Other Electronic Network Activity Information
• Professional or Employment-Related Information
• Education Information
• Geolocation Data
• Audio, Electronic, Visual, Thermal, or Similar Information
• Sensitive Information

Categories of Sources

We have collected the personal information identified in this Policy from you.

Business and Commercial Purposes for Collection/Selling/Sharing/Disclosing

We have collected, sold, shared, or disclosed the categories of personal information identified above for the following purposes:

• to operate our Site and business;
• to provide our products and services to you;
• to provide customer support;
• to ensure the privacy and security of our Site, products, and services;
• to administer promotions, contests, surveys, and other customer engagement features;
• to maintain our databases and back-ups;
• to manage our relationships with you;
• to provide lead generation services (i.e., “Find a Contractor”), if requested;
• to serve you the content and functionality you request;
• to enhance your experience and provide you with a more personal and interactive experience;
• to communicate with you;
• to keep records of our communications with you;
• to determine user interests;
• to develop new products and services;
• for usage analytics purposes;
• to process and complete payments and other transactions, including refunds, returns or, payment of eligible warranty claims;
• to detect fraud and prevent loss;
• to assess and document your qualifications for the requirements of your role;
• for recruitment or human resources purposes;
• to carry out our obligations under employment law, for the performance of the employment relationship, or as permitted by applicable law;
• to facilitate reimbursements and to prevent fraudulent payments;
• to confirm your identity and your entitlement to work in the applicable country, if you access our careers page and provide information;
• to manage the applicable marketing and advertising platform and provide related electronic commerce products and services;
• to monitor, process, and support transactions;
• to comply with legal or regulatory obligations applicable to the processing and retention of payment data; and
• to improve products and services.

Personal Information Sold, Shared, or Disclosed

We have sold, shared, or disclosed the following categories of personal information, including for a business purpose, during the preceding 12 months:

• Identifiants
• Categories of Personal Information Described in the California Customer Records Statute
• Commercial Information
• Internet or Other Electronic Network Activity Information
• Professional or Employment-Related Information
• Education Information
• Geolocation Data
• Audio, Electronic, Visual, Thermal, or Similar Information
• Sensitive Information

We have sold or shared each category of personal information identified above to the following categories of third parties: (1) subsidiaries and affiliates; (2) distribution partners; (3) advisors (accountants, attorneys); (4) service providers and contractors (data analytics, data storage, mailing, marketing, shipping fulfillment, payment processing, Site administration, technical support); and (5) operating systems and platforms.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

Financial Incentives

This section explains each financial incentive and price or service difference that we may offer in exchange for the retention, sale, or sharing of your personal information so that you may make an informed decision on whether to participate.

Summary and Material Terms

We may provide special offers, discounts, and coupons throughout the year to those business or individuals who share their information (for example, name and email address) with us. Participation is completely voluntary.

Categories of Personal Information Implicated by the Financial Incentive

This program involves the following categories of personal information under the CCPA:

• Identifiants
• Categories of Personal Information Described in the California Customer Records Statute
• Commercial Information
• Internet or Other Electronic Network Activity Information
• Professional or Employment-Related Information
• Education Information
• Geolocation Data
• Audio, Electronic, Visual, Thermal, or Similar Information

Value

Our financial incentives are reasonably related to the value of the data provided because we offer via email discounts on our products, and we need the email address to do so. The value of the data provided varies based on your purchases. For example, you may receive 10 % off of your purchase in exchange for providing your email address to us. We have calculated this value by considering the profit generated from the incentives as well as the overall average value to us with respect to collecting the data.

Opt-In Process

You may opt-in to the financial incentive or price or service difference by signing up via our Site.

Withdrawal Process

You have the right to withdraw from the financial incentive at any time. You may exercise that right by contacting us using the Contact Us information provided at the end of this Policy.

Notice of Right to Opt-Out of Sale/Sharing

As a California resident, you have the right to direct us to stop selling or sharing your personal information to third parties and to refrain from doing so in the future. You may submit a request to opt-out of the selling or sharing of your personal information using the Submission Process identified above or by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control ( “GPC”) (on the browsers and/or browser extensions that support such a signal).

California Shine the Light

Under California Civil Code § 1 798,83 (the “California Shine the Light Law”), California residents who provide personal information in obtaining products or services for personal, family, or household use may be entitled to request and obtain from us once a calendar year information about the information we shared, if any, with other businesses for direct marketing uses. At present, we do not share your personal information with third parties for those third parties' direct marketing purposes. Please be aware that not all information sharing is covered by the California Shine the Light Law, and only information on covered sharing, if any, will be included in our response.

California Online Privacy Protection Act

As part of the California Online Privacy Protection Act ( “CalOPPA”), all users of the Site may make changes to their information at any time by contacting us at datarequest@lpcorp.com.

15. Nevada Residents

Nevada residents have the right to submit a verified request to an operator (as defined by Nevada law) directing the operator not to make any sale (as defined by Nevada law) of any covered information (as defined by Nevada law) that the operator has collected or will collect about the Nevada consumer.

As defined under Nevada law, we do not sell any covered information. Nor do we have any plans to do so in the future. However, Nevada residents may submit a verified request to us at any time at datarequest@lpcorp.com directing that we not make any sale of covered information that we have collected or will collect about you. Please provide your name and contact information in your request, and we will respond to your request in accordance with Nevada law.

16. EU/EEA/UK Residents

Your GDPR Rights & Choices

Right of Access

To the extent required by law, you have the right to receive confirmation as to whether or not personal data concerning you are being processed, and, where that is the case, access to the personal data and the following information: the purposes of the processing; the categories of personal data concerned; and the recipients or categories of recipient to whom the personal data have been or will be disclosed. We will provide a copy of your personal information in compliance with applicable law.

Right of Rectification

Our goal is to keep your personal information accurate, current, and complete. Please contact us if you believe your information is not accurate or if it changes.

Right to Erasure

In some cases, you have a legal right to request that we delete your personal information when: (1) it is no longer necessary for the purposes for which it was collected; (2) consent has been withdrawn in certain instances; (3) you have objected to the processing in certain instances; (4) the personal information has been unlawfully processed; (5) the personal information has to be erased for compliance with a legal obligation; and (6) the personal information was collected in relation to the offer of information society services.

However, the right is not absolute. When we delete personal information, it will be removed from our active servers and databases. With that said, it may remain in our archives when it is not practical or possible to delete it. We may also retain your personal information as needed to comply with our legal obligations, resolve disputes, or enforce any agreements.

Right to Restrict Processing

You have the right to restrict the processing of your data when: (1) the accuracy of the personal data is contested, for a period enabling the controller to verify the accuracy of the personal data; (2) the processing is unlawful and you oppose erasure and request a restriction instead; (3) we no longer need the personal data, but you need us to keep it for the establishment, exercise, or defense of legal claims; or (4) you have objected to us processing the personal information, pending resolution of the objection.

Right to Object

In certain circumstances, you have the right to object to the processing of your personal information where the processing is necessary for performance of a task carried out in the public interest, for our legitimate interests, or for the legitimate interests of others. You also have the right to object where personal data are processed for direct marketing purposes or for scientific or historical research purposes or statistical purposes.

Right to Withdraw Consent

If you have provided your consent to the collection, processing, and transfer of your personal information, you may have the right to fully or partially withdraw your consent. Once we have received notice that you have withdrawn your consent, in whole or in part, we will no longer process your information for the purpose(s) to which you originally consented and have since withdrawn unless there are compelling legitimate grounds for further processing that override your interests, rights and freedoms or for the establishment, exercise or defense of legal claims. Withdrawal of consent to receive marketing communications will not affect the processing of personal information for the provision of our services.

Right to Complain

If you believe we have not processed your personal information in accordance with applicable law, we encourage you to contact us at datarequest@lpcorp.com. You may also have the right to make a complaint to an applicable Supervisory Authority or seek a remedy through the courts. A list of Supervisory Authorities for residents of the EU or EEA is available at: https://edpb.europa.eu/about-edpb/board/members_en. UK residents may contact the UK Supervisory Authority here: https://ico.org.uk/make-a-complaint/data-protection-complaints/. If you need further assistance regarding your rights, please contact us using the contact information provided below and we will consider your request in accordance with applicable law.

17. Third-Party Services

We strive to continuously improve your experience when using the Site. We may provide you with references or links to third-party websites, online services, or mobile applications that are not affiliated with us, and which may link to other websites, services, or applications, including those of third-party contractors (“Third-Party Services”). We do not own or control these Third-Party Services, and are not responsible for the privacy or data practices of the websites and third parties that have ownership or control over them. These Third-Party Services operate independently from us, which means that their privacy practices are not covered by this Policy. We do not make any guarantee regarding any Third-Party Services, and we are not liable for any loss or damage caused by using such Third-Party Services. Any data collected by Third-Party Services is not covered by this Policy. You should review the policies of these Third-Party Services to learn more about their privacy practices, including details regarding the personal information they may collect about you, and should contact these Third-Party Services directly if you have any questions about their data practices.

18. Third-Party Sites

This Policy does not apply to any third-party websites or applications, including those of third-party contractors. The Site may contain links to, and media or other content from, third parties. These links are to external resources and third parties that have their own privacy policies. Because of the dynamic media capabilities of the Site, it may not be clear which links are to external, third-party resources. If you click on a third-party link, you will be redirected away from the Site. You can check the URL to confirm whether you have left the Site.

We cannot and do not (1) guarantee the adequacy of the privacy or security practices employed by or the content and media provided by any third parties or their websites, (2) control third parties' independent collection or use or your information, or (3) endorse any third-party information, products, services or websites that may be reached through embedded links on the Site.

Any information provided by you or automatically collected from you by a third party will be governed by that party's privacy policy and terms of use.

SMS Terms & Conditions

SMS Terms & Conditions:

SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications:

If you have consented to receive text messages from us, you may receive messages from us that relate to coordination of LP business operations in which you may be involved or in which you may be participating (e.g., as an employee of LP or as an employee or representative of an LP vendor, consultant or independent contractor).

Message Frequency:

Message frequency may vary depending on the type of communication. You may receive up to 200 text messages from us per day related to LP business operations in which you may participate as an LP employee, vendor, consultant or independent contractor.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from us verbally, during a conversation:

Opt-Out Method:

You can opt-out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly via the contact information below to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly by contacting us via the contact information below.

Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting "STOP."
• For assistance, text "HELP" or visit our Privacy Policy, including these SMS Terms and Conditions.
• Message frequency may vary.

19. Transfer of Personal Information Outside Your Home Country

We are located in the United States. The personal information that we (and our service providers) collect and process is governed by U.S. law. If you access the Site from outside the U.S., please be aware that personal information collected through the Site may be transmitted to, processed, stored, and used in the U.S., or to other countries or places in which we do business. Data protection laws in those jurisdictions may be different from those of your country of residence. Your use of the Site, or the provision of any personal information, constitutes your consent to the transfer, processing, use, sharing, and storage of your personal information to the U.S. or elsewhere, as set forth in this Policy.

In the event we engage in cross-border data transfers, we take measures to make sure such transfers comply with this Policy and relevant data protection laws. This includes, but is not limited to, various safeguards for these transfers, including formal data protection contracts or standard contractual clauses; technical measures (e.g., encryption, etc.); and procedures to resist unlawful or excessive requests from governmental authorities.

20. Children's Online Privacy Protection Act Compliance

The Children's Online Privacy Protection Act (“COPPA”), as well as other data protection laws, restrict the collection, use, and disclosure of personal information from and about children on the Internet. Our Site is not directed to children under the age of 13, and we do not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have inadvertently received or collected personal information from a child who is under the age of 13 without parental or legal guardian consent, we will take steps to stop collecting that information and delete it from our files and records. If you believe we have received any information from a child under the age of 13, please let us know by using the contact details provided in the Contact Us section at the end of this Policy.

For more information regarding COPPA, please visit the Federal Trade Commission's COPPA website.

By using the Site, you represent that you are at least 18 years old. If you are under 18, please do not use the Website.

21. Updates & Changes to This Policy

As our business continues to evolve, our policies are reviewed periodically and may be revised from time to time. We may change this Policy at and time, and will notify you by posting an updated version of the Policy on this page. We may also, at our discretion, notify you of changes to this Policy via email.

You are expected to, and you acknowledge and agree that it is your responsibility to, carefully review this Policy prior to using the Site, and thereafter from time to time, so that you are aware of any revisions or updates and its current terms, including what personal information we collect, how we use it, and under what circumstances we might disclose it. Your continued use of the Site after the Last Updated date indicated at the top of this Policy will constitute your agreement to, and acceptance of, any changes to our Policy, and to our collection and sharing of your personal information according to the then-current version of the Policy. If you do not agree with this Policy and our practices, you may not access or use the Site.

22. Contact Us

For more information, if you have any questions about this Policy, or if you wish to exercise your privacy rights or submit a complaint, you may contact us using the information below: